Terms and Conditions
Effective Date: 07-Jan-2025
Last Updated: 07-Jan-2025
Welcome to Performance Wheels and Tyres (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of our website (https://performancewheelsandtyres.com) and the purchase of performance wheels and part-worn tyres from our online store. Please read these Terms carefully before placing any orders with us.
By using our website and/or purchasing products, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.
1. General Terms
1.1. Company Information:
Performance Wheels and Tyres
Address: Bournemouth Rd, Charlton Marshall, Blandford St Mary, Blandford Forum DT11 9NE, United Kingdom
Email: [email protected]
Phone: 01258920285
2. Products and Services
2.1. Product Information:
We offer high-performance wheels and part-worn tyres designed for vehicles. All products are sold subject to availability. We strive to provide accurate product descriptions, but we cannot guarantee that all product descriptions, images, or prices are free from error.
2.2. Product Use:
It is your responsibility to ensure that any tyres or wheels purchased are suitable for your vehicle. We strongly recommend that you consult with a qualified mechanic or tyre specialist before purchasing.
2.3. Shipping Area:
We currently offer shipping within the United Kingdom only. Unfortunately, we do not offer shipping to Northern Ireland, the Republic of Ireland, or international locations.
3. Orders and Payments
3.1. Placing an Order:
To place an order, you must provide accurate and complete information at the time of checkout. Once you submit your order, you will receive an email confirming receipt. This is not an acceptance of your order, but an acknowledgment that we have received it.
3.2. Order Acceptance:
We reserve the right to accept or reject your order at our discretion. Your order is only accepted once we confirm shipment, at which point a contract is formed between us.
3.3. Payment:
Payment is due at the time of order. We accept major credit and debit cards, and payments will be processed securely through our payment gateway Stripe. We also accept payments through Klarna please see https://www.klarna.com/uk/terms-and-conditions/ for more details as we hold no liability for issues with Klarna Payments.
4. Pricing and Taxes
4.1. Prices:
All prices on our website are quoted in GBP (£) and are exclusive of VAT unless stated otherwise. The final price will be the price at checkout.
4.2. VAT:
All applicable taxes, including VAT, will be added at checkout in accordance with UK law.
5. Shipping and Delivery
5.1. Delivery Charges:
Shipping charges are a flat rate of £60 please email us at [email protected] if you have any issues with shipping prices
5.2. Delivery Times:
We aim to dispatch orders within 3-5 business days. Delivery times may vary based on your location and product availability. We do not guarantee delivery dates but will provide estimated shipping times at checkout.
5.3. Exclusions:
We only deliver to mainland UK addresses. We do not ship to Northern Ireland, the Republic of Ireland, or international destinations.
5.4. Damage or Loss During Transit:
If your items are damaged or lost during transit, please notify us immediately at [email protected]. We will work with the carrier to resolve the issue, but we are not responsible for damage or loss after delivery unless the goods are faulty.
6. Returns and Refunds
For returns please email us at [email protected] with your order numbers. Customers are liable for shipping costs subject to the reason for return. If you are returning due to damage or the item being not as described we can cover shipping costs. However, if your return is due to incorrect fitment or change of mind and the product information was correct the customer is liable for return shipping.
6.1. Right to Return:
You have the right to return items purchased from us within 14 days of receiving your order. The product must be in the same condition as when you received it.
6.2. Exclusions from Returns:
The following products cannot be returned:
- Any part-worn tyres that have been mounted or fitted.
- Products that have been damaged or altered
- Custom or special-order items.
6.3. Refund Process:
Once we receive the returned items, we will inspect them to ensure they meet the return conditions. If approved, we will process a refund to your original payment method within 3 -5 working days. Please note that the return shipping costs are your responsibility unless the product is faulty or incorrect.
6.4. Faulty Products:
If the product is faulty, damaged, or incorrect, we will cover the return shipping costs and provide a full refund or replacement. You must notify us within 7 days of receiving the faulty product for this to apply.
6.5. How to Return an Item:
- Email us at [email protected] with your order number and reason for return.
- We will send you return instructions and a return authorization if applicable.
- Returns should be sent to:
Performance Wheels and Tyres
Bournemouth Rd, Charlton Marshall, Blandford St Mary, Blandford Forum DT11 9NE
(Please ensure the return packaging is secure to avoid any damage in transit.)
7. Privacy and Data Protection
7.1. Personal Data:
By using our website, you agree to our Privacy Policy, which governs how we collect, store, and use your personal data.
7.2. Security:
We use secure encryption methods to protect your personal and payment information.
8. Limitation of Liability
8.1. Disclaimer:
We are not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or website.
8.2. Product Liability:
We are not liable for any damage caused by the misuse of our products or improper installation. We strongly advise that all tyres and wheels are fitted by a professional.
9. Amendments to Terms
9.1. Changes:
We reserve the right to modify or update these Terms at any time. Any changes will be effective once posted on our website. By continuing to use our services after such changes, you agree to be bound by the updated Terms.
10. Governing Law
10.1. Jurisdiction:
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact Information
For any questions or concerns about our Terms and Conditions, or to exercise any of your rights under these Terms, please contact us:
Performance Wheels and Tyres
Email: [email protected]
Phone: 01258920285
Website: https://performancewheelsandtyres.com
Address: Bournemouth Rd, Charlton Marshall, Blandford St Mary, Blandford Forum DT11 9NE, United Kingdom
Conclusion
This is your Terms and Conditions policy updated with your business details. Make sure that all placeholders such as company registration numbers, VAT numbers, and specific return timeframes are filled out with the correct information. If you’re unsure about any legal aspects or the compliance with UK law, it’s advisable to have the policy reviewed by a legal professional.